At Organic Masalay, we value your satisfaction and strive to provide only the highest quality spices. If you’re not completely happy with your purchase, please review our refund and return policy below:

1. Return Eligibility

To be eligible for a return:

• You must request a return within 7 days of receiving your order.

• The item must be unused, sealed, and in its original packaging.

• Perishable items like opened spice packets are not eligible for return due to food safety concerns.

2. How to Request a Return

Please email us at admin@organicmasalay.com with your order number, reason for return, and any supporting photos (if applicable). Our team will respond within 24–48 hours.

3. Refunds

If your return is approved:

• A full or partial refund will be processed to your original payment method within 5–7 business days.

• You will be notified once your refund has been issued.

4. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery. We’ll either replace the item or issue a full refund — at no extra cost to you.

5. Non-Refundable Items

We do not accept returns or refunds for:

• Opened or used items

• Items returned after 7 days

• Discounted or promotional items (unless damaged)

6. Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect.

• We recommend using a trackable shipping service for your return.